This is my first time at a spa. What can
When you enter the spa, check in at
the reception desk. The spa coordinator will introduce you
the host/hostess who will escort you to the locker room to
change into a robe and spa slippers. . Take a few moments
to relax, unwind and breathe.
What should I bring with me to the spa?
you have a gift certificate, bring that with you. Once you
arrive at the spa, we will have you change into a comfortable
robe and slippers. You will be given a locker and key to store
your belongings during your treatments. For safekeeping, we
recommend you leave any valuable jewelry at home. We cannot
take responsibility for lost items.
How do you accommodate late arrivals?
service will finish at the scheduled time while the normal
treatment fee remains unchanged. For some treatments, late
arrivals cannot be accommodated. Late arrivals will
be charged the full price for all treatments and some/all
services may be eliminated or reduced in time due to a late
arrival. You must arrive at least 15 minutes before your scheduled
should I be aware of?
ensure the ultimate experience for yourself and other guests, please
refrain from bringing children, cell phones and pagers to the spa.
A quiet environment is necessary in providing a true spa experience
for our guests.
What if I have lost my gift certificate?
is necessary to keep up with this valuable property as they are
considered the same as cash.
What should I expect during my massage?
Will I be covered?
You will be modestly draped with
towels and sheets throughout your massage. However, if you feel
more comfortable keeping minimal undergarments on, that's fine.
We want you to relax.
Can the spa accommodate group bookings?
Just give us the details and we will put together a package that
suits your needs! Based on the size of the party, an additional
spa fee may apply.
When should I arrive for my appointment?
Please arrive no less than 15 minutes before your appointment.
Can I ask my therapist to make adjustments
for my comfort?
Absolutely. Your feedback is essential
in providing you with the best service possible. After all, this
is your treatment. Communicate with the staff regarding room temperature,
pressure, technique, etc. We value your input.
Should I visit the spa if I am pregnant?
by all means. Our treatment specialists are fully trained to provide
special treatments and services that are safe during pregnancy.
Please let our spa coordinator know at the time of booking. YOU
MUST BRING OR FAX US A DOCTORS PERMISSION SLIP FOR ALL PREGNANCY
How long does my hair need to be for waxing
to be most effective?
In order for waxing to be most
effective, hair length should be 1/8 to 1/4 inches long depending
on the thickness of hair.
Should I tip?
are at the discretion of our guests and are greatly appreciated.
Most tips range from 15 % to 20% of the price of the service provided.
What methods of payment do you accept?
accept Visa MasterCard, Discover and Cash. Personal checks are accepted
with proper identification and only from clients who we know personally
and never over $100.
CLICK HERE FOR A LIST OF FREQUENTLY ASKED
QUESTIONS ABOUT WAXING
WE REQUIRE 24 HOURS NOTICE TO CANCEL ANY
APPOINTMENT. YOU WILL HAVE TO BE CHARGED THE FULL PRICE OF YOUR
SERVICE(S) IF YOU CANCEL LESS THAN 24 HOURS PRIOR TO YOUR SERVICE
OR IF YOU FAIL TO MAKE YOUR APPPOINTMENT.
EQUIPMENT IS MANUFACTURED TO ACCOMMODATE MEN AND WOMEN WEIGHING
NO MORE THAN 275-300 POUNDS,OUR EQUIPMENT CANNOT ACCOMMODATE
ANYONE LARGER THAN THIS!